Customer Testimonials
Customer feedback is highly appreciated and important to us. It is our daily objective to create lifetime clients and advocates, by providing exceptional service and respectful treatment of others.
The quotes I received were a lot better than my other insurance company. The experience was very easy to do .
With the assistance of Michelle Avvisato, from the Old Forge office, our transition from selling our home to moving to our new home was absolutely professional regarding her knowledge of the insurance process. Would highly recommend Michelle and Risk Strategies for all insurance needs.
Our agent Shane has helped us with 3 Policies. He was extremely kind and very knowledgeable. When we call with a question he always gets back to us in a timely manner. Would definitely recommend Shane for his honesty and professionalism when dealing with insurance.
Agent was very friendly and helpful in finding us comparable rates.
Amazing communication. Excellent service. Quick easy process.
Anytime I had a problem it was taken care of in a timely manner.
Your agents are very knowledgeable and provided us with a homeowners policy that was less expensive than others, but had all the coverages we were looking for. Highly recommend.
Great customer service and always available to handle any issues etc
Simply put, when you call you get a human being on the phone to help you! That's the most important thing to me! Customer service is great, I've just had NO problems when dealing with Joyce Insurance and their employees.
Everyone I spoke to was so courteous and helpful. My rates even went down! Very happy long time customer.
Customer service. Speed on claims are second to none. Have been with them my whole business career and would never go anywhere else.
The price is right and any claims were handled professionally and efficiently.
They all work together as a team to get things done. Will always be a lifelong customer!
Whenever I have a question or need guidance, my agent is always there for us!
I am very happy with your company. When I need help your team responds in a timely manner. That is greatly appreciated.
Your agents are always there to help. Whether it is saving money, a claims question or anything in-between, we are always greeted with a friendly voice when we call!
Great service and friendly service
I have no complaints about Joyce Insurance, I have been with this agency for 5 years and its work team is always very friendly and helps you throughout your car and home insurance process. Thank you very much for your attention always with us.
Great pricing and easy communication
I now have auto insurance at a cheaper rate, and everything went smoothly.
Professional, friendly and pleasant to work with.
Your agents seek the best premium value for coverage and zealously advocate for the insureds in the claims process.
Had a question on my homeowners policy. Representative looked into it and I ended up with a different carrier, same coverage, approx 50% reduction in premium.
Service from staff was excellent and pricing was very good.
You have ALWAYS been there whenever I needed Insurance advice.
Always there to help out. Always pleasant.
Joyce gave me the best price around. The agent was very pleasant and courteous.
I’ve heard my friends complain about spending enormous amounts of time trying to get good coverage for home, auto, condo, boat — not me. I gave everything to Joyce Insurance and they handled everything, at good rates!
Without question the finest provider I have been associated with in over 45 years in business.
Always there to answer any question
Nice people! Good prices
AJ is very responsive to our needs and always very thorough on his follow-up!
Your agents, without hesitation look for ways to save us money on our policies.
Marie, Peggy and Michele do a great job at the Old Forge office.
Very professional and care for your needs
I am very happy with all the service I have received from Joyce Insurance group for many years. I would recommend their service to all my friends and co-workers.
Good rates and fast response when I had questions or policy changes.
Always great service!!
Great motorcycle rates
Your staff is no.1 and all others that work with you.
Very friendly and prompt service.
Thank you Jen for the help. I ended up moving out of state and Jen found new insurance for my vehicles and my home.
Joyce Insurance gives service with a smile and efficiency.
Super friendly and patient got me the best deal you possibly could
Kept our payments low, with better coverage than the previous company. Nice personable agents!
Any time I called, I received great service.
My agent Michael Bendas very friendly and efficient
Very pleased with the level of service for my personal insurance requirements. Recommended to my business partners that we use Joyce for our insurance needs.
Rich worked very quickly to find me the best rates. He is excellent to work with.
Very responsive to our needs. Always available to take our calls
Always courteous, professional, and knowledgeable
We appreciate the security your coverage provides… in addition, you are always available to respond to any inquiries.
Mrs Evanitski got us the cheapest insurance and I’m so thankful for her hard work.
I like the overall service and the speedy responses I receive when I have questions or concerns.
Any question to our agent regarding our home or auto is answered quickly and informatively.
Michele Avvisato goes out of the way to fix any problem I have. She also finds the best deals for me. Also immediate return phone calls.
Good follow-up.
I always receive a call back within 24hours regarding any concerns. And your staff will always try to get the best pricing for coverage.
I loved the savings I received from Joyce Insurance and doubled my policy. Margarete was awesome, she went above and beyond!
Never a delay when asking or doing a claim, and each year my insurance is evaluated for a better rate.
Even though it's only a few bucks, I like when I get money back for just doing what I have been doing for years (Driving) and not even a thank you from past insurance companies, it's nice to be acknowledged.
Customer service is great!
Excellent friendly service
Your service is excellent, you answered all of my questions and gave me all the new updater.
My most recent encounter was when my mortgage company needed to verify that I had home insurance, which of course I did, through Joyce. We ended up on a conference call—me, Rocket and your office, and the lady at Joyce was a doll, and a wonderful help. I think her name was Betty. Thanks again.
EXCELLENT CUSTOMER SERVICE AND GOT ME A GREAT RATE
Michelle Avvisato does a wonderful job. Always there when I need her and always looking for the best possible policy for me.
We prefer to deal with real people to understand what we’re buying or if we have a problem and Joyce still has that. Product pricing is also very reasonable.
Pleased with Rich's responsiveness and followup
Keeping rates low for people with good records.
Any time you call with any questions use are always willing to help.
Karen goes above and beyond to offer friendly efficient service. No question is too small for her and she always gets the best deals for us
Excellent customer service. On the few occasions that I have needed to contact you I have received immediate, friendly, and supportive responses.
Great customer servive
When we call with any questions they return our call promptly.
Fast and easy, low price, very pleasant
The agent I have Rachael Saunders is very helpful and courteous.
The people on the phone have always been very helpful and patient, very friendly and courteous. And they are very well informed!
Margarite was wonderful to work with. She is very knowledgeable and professional. She responded quickly if having to leave a message and answered all our questions.
Always get answers when I call.
you always respond promptly to any questions
When we moved here from Florida a family friend recommended you to us and we have been with you ever since. You go above and beyond to help find us great quotes for insurance. Thank you and keep up the great work.
Everything was done by phone and e-mail and was very convenient. Michelle called when she said she would.
Michele was very helpful with our needs. She was able to get us better coverage for a lot less money.
Helped me find affordable insurance.
Mike was very helpful with car insurance
Great customer service.
I work with Marguerite and she goes above and beyond for my husband and me. I call her when and if I have questions and she always has the answers and if not she will get them for me. Marguerite also does the legwork to insure we are getting the best possible rates for our automobile and homeowners insurance. The great thing about Joyce Insurance is that they are able to search multiple insurance providers to get the best rate possible. Marguerite always comes through for us! She is an absolute wonderful human!! We need more people like her in the world!
you are on top of our insurance needs
Marguerite was wonderful and made our transition to save us money very easy .. highly recommended !
Such an easy transaction when we had to use our insurance to cover a fender bender, and you guys made it that way! Thanks so much! We love Joyce Insurance!
Lynn Berkhimer really helped me out when I was in need of adjusting my plan. Not only did she break it down for me and narrow it down to the options that best for my needs… she added that personal touch of being real… and not scripted. We need that these days… I have been with this company for over 15+ years. I plan on staying with them for at least 15 more. Thank you Lynn, thank you Joyce Insurance Group for adding that personal touch that we all could use these days… thank you Jerry Eichner
your price for auto insurance saved me nearly half of what I had to pay.
Great customer service
I had to use roadside assistance a couple times and was happy that I was taken care of in a timely manner. Whether I called my local agency or the tow truck driver, everyone I spoke to was pleasant and I was never hassled when I needed service.
Michelle found a better insurance plan that saved me $1800 annually.
Mike goes above and beyond! Wouldn't take my business anywhere else! Been with him over 25 yrs.always gets me the best rates!
Your agent in the Hazleton office is very kind a courteous, set me up with a great policy with automatic payments, and is always there if I have a question. She is very knowledgeable and performs her job in a professional manner.
Jenny is a true professional and a great communicator.
I needed Ins. on my house, and they had exactly what I wanted with no hassle. I would highly recommend Joyce Insurance Group to a friend.
Reasonable rates. Hassle free.
Your agency is very easy to deal with. Your representatives are knowledgeable and responsive to inquiries.
Great service very helpful
Timely and helpful notifications
I have always had a good experience with Joyce Insurance Group. They have always been more than professional and efficient whenever I needed a change or a question answered. Thank you.
Efficiently added coverage when I purchased a new vehicle and we received updated documents quickly. Nice to talk to a real person also, instead of vm.
I am pleased with your service.
All the employees are very knowledgeable , friendly and treat you with respect. They are very easy to work with.
Very easy to work with . Any docs mailed to you are very organized, concise, and easy to understand what you are paying and policy outline..
Found me a good deal on car insurance
Online service takes care of all my question. Thank you
I’ve had no claims but I’ve always had good customer service when checking for better rates. Been with Joyce for a long time and would recommend
Immediately jumped into action when an insurance issue arose
I always feel like my questions are taken seriously and answered in a timely manner.
Love this insurance - wouldn't go anywhere else, especially that I'm a first time home buyer/owner. Thank you.
Web site so user friendly whether paying or asking for new cards.
Joyce Insurance Group is reliable, professional, and customers-oriented company that will meet your needs for all types of insurance.
Always professional and courteous. Whenever I needed help, someone also helped me . Very satisfied overall!
Karen Yackanicz has always been very professional and helpful to me since I joined Joyce Insurance. Her service and expertise has helped me with my insurance needs for many years.
I have had Joyce Insurance since February 9 2018. That was the day I moved to PA and I would recommend them to anyone
The staff is always accessible and eager to help.
Michele always gets right back to me when I have questions and makes me feel like a valued customer.
Joyce Insurance Group's attention to us as clients is excellent. We strongly recommend them.
Lynn Berkhimer has ALWAYS gone over the top to meet our needs in a professional and expedient manner with good, sound advice and attention to every detail (even when she is supposed to be off!!) On New Year's Eve she and Jennifer Hadley jumped right in to help add our daughter's new vehicle to our insurance policy without a hiccup. These women are top notch and very much appreciated.
Great personalized service at prices that can't be beat!
I have always had the best customer service from Michele A. She always finds me the best insurance for my money! Thank you.
The great thing about Joyce Insurance is, it's only one phone call and your issue is handled. Great job.
Quality coverage at an affordable price.The great customer service is a big plus also.
Professional and courteous staff and service always looking for the best fit for the customer
Your agency is proactive in assuring customers are happy and answer any questions quickly
Always prompt and professional service, and great savings too!
Michelle is fantastic! She periodically looks over our policies and looks to find us better ones to fit our needs. She always gets back to us quickly and gets our issues resolved..
Saved me a ton of money on my home and auto insurance.
Great service. Shane gets back to you promptly and is always looking for the best deal and coverage. The entire staff is friendly.
Michelle got back to me quickly with quotes, very nice and professional. The whole process was very smooth from the start to the end. Highly recommended
Very helpful and followed up on price and coverage quote. The coverage on my motorcycle was very competitive and I signed up for coverage with Joyce Insurance. Thank You
Excellent service in helping us find coverage for our home and auto! Lucas went above and beyond to help us! I have since referred all of our family and friends to him! Thanks again!
Michelle Avvisato went above and beyond to help with my insurance when I purchased my own vehicle last week. She took care of everything and found me a wonderful rate and did everything so quickly and efficiently. She is an incredible agent and goes out of her way to get the job done!!!! I would recommend Joyce insurance and Michelle to anyone I can. Thank you!
Margarite is amazing! I recently purchased a new home and was of course stressed out. She was able to get me a lower rate than my previous agent and made me feel calm. I brought all my policies to her and referred my fiancée to Joyce as well. Thank you!
I felt like you were looking out for my best interest in finding the exact package for my car insurance. Everyone was efficient and friendly,!
Charles Peterman is a great guy. He makes me feel like I am part of the Joyce family. He does not just call about insurance. When you speak with him, he talks and askes a bout YOU. That is a great feeling . He is like a friend. Thanks Charles. Thanks Joyce insurance for you awesome rates.
Easy access, very friendly personal, and best prices I've ever had especially on full coverage
Michele was very quick to respond and get us the information we needed. She also took the time to make sure we got the best price and coverage for our needs. We looked at another carrier prior to calling Joyce and never received a call back. We were thankful for the quick help and kindness from Michele at Joyce.
Marguerite was quick to respond with a quote, Answered all my questions and help me determine that changing my home and car policy would be best for me. I got a lower rate that was a lot less than I was paying with my other agent.
First, they were very courteous and responsive. I left a message and had a call back within 24 hours. They processed my request for insurance within a day or so. I was very happy with their service and have referred other people to them and will continue to do so. When you find a company that works for you, you stick with them.
Friendly service and great product.
Chuck’s expertise was very helpful in advising us on changes to our insurance due to a change in our situation. He always responds quickly and with compassion for whatever situation presents itself to him. He truly is a tremendous asset to Joyce Insurance and the insurance profession. We need more like him!
All the people I have worked with at Joyce Insurance has always been very helpful and great to work with. Stephanie Agolino and George Nackey Have gone out of their way to help in all our Insurance needs.
Saved me money!!!!
Very friendly people who get you the best insurance at the best price.
Excellent customer service! Staff is friendly, courteous, and professional.
Joyce has found me reasonably policies consistently. I like to deal with a locally based agency like Joyce.
Awesome service. My total saving over $300.
Everyone there is fantastic and always there to help. Thank you.
I have been a client of Richard and Rose in the Nanticoke office since 2002 (19 years), and they taken care of me and my needs like we were family all those years. I would never leave them and go to another agency no matter what another agency would offer. They are the nicest, most honest, sincere and knowledgeable people, I and my family had the pleasure of meeting and doing business with. They are the best!
Service has always been prompt, professional and courteous.
We know you are always there for us.
I couldn’t be happier with my insurance. You are wonderful to deal with. You saved me money
Joyce Insurance makes you feel like family. They go out of their way to get you the absolute lowest prices on all your insurance needs.
Joyce does everything right the first time!!
We have been a customer for years now. Everyone we've dealt with has been super helpful whenever we had questions. It is great to be able to make a simple phone call or visit to have our policies reviewed and updated, if needed. We have saved a lot of money over the years since we began doing business with Joyce Insurance Group.
Very courties and professional. Helpful in any way I requested. A quick, easy and pleasant experience.
Your staff has been nothing but helpful and friendly and just does a great job handling all of our insurance needs. Can rest knowing we have the best.
The Joyce Insurance name is synonymous with integrity. The founder had it and passed it along to his family.
you are always there to help, I like that.
You helped lower my daughter's insurance on our car that she only drives about 1 month out of 12 months because she is in College.
It is very beneficial for the consumer that you offer insurance through a number of insurers which results in the best premium.
This was my first time buying a home and when I called my agent was able to guide me through what I needed to know. Additionally, she provided me with vehicle quotes that saved me money!
The Joyce Insurance has very knowledgeable people working for you. Whenever I call they always get back to me right away and always find the answer for me. Thank You Joyce Insurance!
Always quick to address our concerns, provides helpful information, looks out for our best insurance needs.
Personal attention to you and your needs.
Great communication. Easy to add or change cars on your policy. Easy automatic payments.
You made it very easy to find affordable insurance that fit my needs
My agent took the initiative to compare my current auto policy with other carriers. I didn't ask her to look into this, she did this on her own and saved me HUNDREDS!! I couldn't thanks her enough for looking out for me. Who does that??
Michele not only found coverage at a cheaper rate, she also reviewed my current coverage and found she was able to better protect me from liability through adjusted coverages. This shows me that I have an agent who cares about me rather then one who just wants to sell me a cheaper rate.
I received prompt attention to my questions and very knowledgeable in helping me with my car insurance.
great company ,I like the one policy for home&vehicles and to pay one payment good rates and very nice staff very helpful
Our agent Michael Bendas goes above and beyond
Very friendly and you get me the best rate for what I need.
price and service
I had some questions regarding a claim and your representative provided me exact details
Our rep, Michele Avvisato, is quick with any question we have and easy to contact. She is polite, friendly and goes out of her way to help.
Agent took very good care of me. She listened carefully to my needs and made me feel I was her top priority.
Everyone I have dealt with has been very professional and understanding.
Always very responsive...
The service is always very ,prompt and well done.
good costomer attencion
I have been doing business, along with recommending Joyce insurance company for years, actually so many years that I have lost count! I know that I was able to get quite a few of my family, and friends to switch over to Joyce thought the course of those years. I have found the service to be top notch, and my questions are always handled efficiently, and with focus to my needs. Thank you Joyce Insurance Group. Sincerely, Diane
Peggy did the work of dealing with multiple companies to find the cheapest one for me. It’s a complicated business so I’m grateful to her for her efforts.
Always helpful when needed
Excellent service and great staff
I like the ease of contacting your agency by mail or computer. A quick response is always returned.
Very kind and courteous and very helpful!
Michele is the best!
Quick and personal service is a trademark!
Joy is amazing and got us the cheapest quote we could find anywhere, with even lower deductibles!
I called on a Sunday to report a loss. Gave my name and number to an answering service. Within minutes, I got a callback and the claim was immediately processed. On Monday morning at 8:45, an adjuster was In touch with me to process my claim. You can’t ask for better service than that!!! Thank you!
Joyce provided us good insurance at a good price when we needed it and that's the point.
Painless and hassle free to obtain the best policy for my needs. Even adding a new vehicle was surprisingly easy. The staff surely stand behind the customer.
Michele talked straight and right down to earth. She appeared genuine. Personable.
We were very pleased with our treatment at Joyce Insurance. We dealt with Shane He answered all of our questions and was able to save us a considerable amount of money. All aspects of switching insurance were clearly explained. We highly recommend Joyce Insurance!
No problem, no hassle. l came in and within the hour I was covered and at a very decent rate. Thank you!!!
Unlike the experiences I've had with other insurance companies, whenever I've called Joyce about my auto insurance, either to change my address, update the policy with a new vehicle, or to report a claim, the experience has always been good. The people with whom I've spoken have always been very helpful, pleasant, and courteous.
Prompt and efficient service
Caring customer service! No text was unanswered. Found the best car insurance deal for me.
My experience was very pleasant with Marguerite, she answered all of my questions and was very patient. Marguerite also made sure she could give me the best price on my auto and homeowners ins.
I received a check up phone call asking if I had any concerns, which was nice. Also my loyalty discount had not been applied, the caller checked with progressive and it was taken care of, saving me money! Thank you
Michelle was very helpful after having a bad experience with progressive. Found the right insurance and saved me a lot of money
you take good care of my needs !
You searched and got me the best bundle package for the price.
Answers all my questions when I call. Very attentive to our needs.
Great! Customer service and willing to find the best insurance quotes that meets your needs.
keep up the good work. appreciate all you do for me.
We moved here 5 yrs ago from Florida and a friend of mine that lives here recommended your firm to me that they have been using you for years. Y'all are very polite,friendly and very helpful on getting us a great deal on insurance. Keep up on the great work.
You arranged automatic payments flawlessly. when or tree fell down, you settled our insurance claim promptly and efficiently
A real person answers the phone and resolves my problems on tje rare occasions this occurs. Efficient and responsive.
Very respectful staff always willing to help
Always available to talk through issues. Always looking out for cost benefit.
You contacted us before our bill was due and helped us to save money
It has been a real 100% pleasure working with The Joyce Insurance Group. They made all our out of state insurance transitions incredibly easy. We now have several policies with Joyce Insurance and wish we would have been with them earlier. We have and will continue to recommend the Joyce Insurance Group to our friends and family.
Questions are answered on the spot, not let me find out and call you back. Calm and relaxed conversation to resolve any issue.
Easy to work with. Very helpful
Marguerite was very helpful .. saved us a lot of money
Great service as always, friendly and prompt
They were very helpful and the prices are reasonable
Great customer service. Very helpful in getting my policy set up.
Responded quickly. Explained coverage and worked to get us the best price and coverage.
I was looking for insurance that covers my needs and does not empty my pocket, and Joyce was able to do that, and I really appreciate it.
AJ Delucca is always responsive when I text or call. I always feel I’m being taken care of.
Everything was explained very well
Rich handled with care and got me the best policy possible. Lower than I expected!
Overall service
Great service. Great staff. Great combination.
Very helpful , and always friendly
We haven’t needed to contact you for anything recently. You always keep us up to date with information via email. Emails are very helpful, you keep us informed of all kinds of services you can help us with. So if I have questions I know who to call.
Mike has been our agent for many years! He goes above and beyond to help! Mike Bendiz if I’m spelling his name correctly! He was my husband’s agent 1st and we have used him since.
Chuck Peterman is very knowledgeable and helpful.
Very helpful, always looking how to save us money
My insurance agent is always informative and courteous and gets back to me on a timely manner.
Always responsive and easy to contact.
Friendly, knowledgeable, dedicated to follow up and answering questions...
I feel that I am getting the best price available and very good customer service.
The price of the car insurance is excellent.
U keep me informed and always keep in touch with me.
Availability and experience. Loyalty and understanding. Always listen and give the best service to me. Every time i reach out for your assistance you had been there for me with and excellent customer service. Free of worry to work with you. Thank you!
good service
Your agent, Mike Bendas, is the best. Always gets me the best deals and excellent customer service.
The people are always professional and very willing to do whatever is necessary
For over 20 years I’ve had this insurance.. Always satisfied!
Your staff is extremely helpful and knowledgeable..
Always easy to work with and available for any questions I may have.
Every insurance question or concern I've had, has been answered with kindness and professionalism.
Very couteous, helpful with finding the best policies I was looking for.
Always taken care of & get my family great rates!
Customer service has been excellent over the years.I have a good repore with Mike Bendas he always takes care of me promptly
Joyce insurance has been so responsive and helpful! Definitely a local gem!
Karen is always very responsive to any requests.
The best is the Quick and Courteous Service. When you say you are going to do something like mail or E-mail something, It is there quick and correct. 100% satisfied with your service. You have also helped other relatives in my family with insurance they are very happy with. Thanks.
Good rates
Great Customer Service Experience. You Guys Are The Best #1 !!
Shane Ostrowski has always been polite and responsive to all my questions & concerns.
Great service, friendly agents.
While I am a long time customer, I am new to interacting with you (my wife used to)...Michelle has been very responsive every time I reached out to your office, and that is appreciated.
You are very attentive to our needs and we appreciate your dedication over the years.
Customer service was excellent and patient. Pricing was also reasonable. Thank you.
Helped me find a better rate for my car insurance. Thanks!
Communication is so important and Sarah Hall is absolutely on top of her A Game with every question, issue, and concern that we’ve had since switching from 35 yrs with State Farm approx 2 years ago...
You people are the best we love the way we are treated at Joyce. Mallory Wagner is on top of her game and has helped M&K Welding for quite some time - she is fabulous. Thank you guys so much for what you do for us... happy new year. MK
Sara has been the biggest help to me. I changed from the Insurance company & Agent that I had for over 40 years, to Joyce. She really knew how to do everything. I always assumed I had everything I needed, so I just left things as they were for years. She gave me important information, & a quote. I switched & am happy I did.
Promptness to get back to us on questions. Promptness in getting back to us on questions and when buying a new car everything goes through fast. We are very satisfied.
Always available and looking for a rate that is the best fit
Saving money is always a great thing! Sharing my Joyce agent's contact info with friends and family so they can save money and work with a company having the best customer service is a win for everyone.
Payment reminders were always on time and there were no lapses in coverage.
never had a problem when putting in a claim
The kindness to work with your clients as we all face difficult times.
Finding the perfect insurance for me and helping to make monthly payments.
Fair prices and professional handling of claims.
Mike went above and beyond to get everything that needed. Can’t say enough about his professionalism and timely fashion. Much love. Thank you so much
Our agent Chuck P. is great
Always available if I have questions, always working hard to get me the best price for my insurance.
Very personal service from a team that is committed to helping me find the right coverage at the best price.
Have nothing but positive feedback and cannot say enough about how they treat us as customers
My questions have always been addressed quickly and efficiently. Bettye Ann Silvanage has always been my go to person and she has never disappointed me.
The Old Forge office is always so helpful on all the questions we have about insurances.
Honest
Professional courteous service.
When I called, your agent got back to me immediately with alternatives and pricing. She was extremely efficient and great to work with, plus got me great policies for home and auto and saved me money too!
Friendly staff & helpful .
Fast, friendly and very informative
Every time I’ve called had a response back I with no delays - that’s more than appreciated not having to wait around
Good service
Good customer service. Quickly gave me the information I was requesting. Pleasure to do business with
Thoughtful and experienced service
Great service and support. Always knowledgeable about our policies and what we can do to improve them.
Always very responsive to any question or issue that i have.
Cheap , friendly and reliable.
I work with Rich in Nanticoke and he always returns calls and answers all my questions.
i receive personnel support from the Staff at Joyce, they make it their business to assist their clients. They do understand the needs and make changes to policies based on their clients needs during trying times.
Very helpful and service oriented, not just a number.
Our agent Rich Simoncavage is always willing to help and very friendly.
Always answered in a timely manner and took care of my specific needs while I was on the phone. I appreciate you for doing that. My time is valuable as well so I thats very important to me
Great to work with.
My agent has been on target and patient making it very easy making changes to my benefit. Thank you
Everybody that I dealt with was very professional and kind
Shane is quick to respond and takes care of issues quickly Always makes sure I am getting the best coverage and price on all my policies
Easy to get in contact with and always finds best rates!
Great company providing solutions for their customers.
Michele was great from the minute I spoke with her. Michele answered all my questions knowledgeable and quickly. I am also saving several hundred dollars on my car insurance. Great job!
Michele was extremely helpful in helping us save a lot of money as we switched to a new insurance provider. She kept in touch with us on a daily basis and made sure we got the new documents in a timely manner.
+++++
I've been with Joyce Insurance for over 30 years. I wouldn't change a thing. No matter who I've worked with in resolving my issues, everyone has always been their best.
Always there when you need them. They reply quickly when you leave a message. They always look for the best rates and best deals.
It always helps when you can speak with the same person when dealing with something important, and I have been dealing with Karen for too many years too mention and she is terrific.
I have no complaints..The only suggestion I would make is possibly that your group should do an annual scan of all insurance companies to make sure the customer is getting the best rate possible..Just an idea but I happy with the joyce group
You helped a widow warrior with your great kindness and helped in giving me a low insurance rate with great coverage Thank you so very much. May the same kindness you showed me come back upon you as well. Sincerely, Pamela
Not only providing for us but educating us along the way!
Great people who work there, great service!
It was the first time I got insurance and the lady was really nice, she took her time and explained everything I didn't understand
Joyce group got me the low cost insurance for my autos. They have been responsive and professional.
I like when I call your company that I don't have to wait long to speak to a real person. You are always truthful about my questions so we get right to the problem. I've been pleased with your service.
Very responsive to our needs.
We called and she got back to us right away. She was very helpful and took the time to answer all our questions.
Joyce Insurance Group is there when you call, I've always had excellent results with them. I like calling and talking to a person, right away. It's the human factor for me, plus they got me a great plan with great rates. I've been doing business with them for 8 years and will continue.
Wonderful price and agents
Very quick service and competitive rates.
My salesman, Charles Peterman is the best. Always there to answer any questions and help out when needed.
Always quick to get answers to questions I've asked without fail.
Everyone I have ever dealt with is very nice.
Reasonable pricing and immediate, courteous service...couldn't ask for more
Very one was very helpful. It was great that they were able to safe me some money.
Always pleasant to deal with and very efficient.
Very helpful people. I do not feel like just a number.
Whenever I have a concern, my agent is always available
The whole staff at Joyce Ins is very accommodating and knowledgeable. Everyone is very eager to please and the response time is second to none.My wife and i feel like we are dealing with family and I know we are like family to them. I feel after dealing with Joyce Ins one time people would never go anywhere else. Leo G Ellis
Your very helpful reps.Especially JOY and Mallory!
Great customer service , very fast results
Great service and knowledge.
Your service has always been prompt, professional and most helpful, as experienced in a recent acquisition of a new car. Thank you.
Always very helpful always excellent service very satisfied
Always there when you need them. Great service!
Whenever I needed help or advice, an agent was more than willing to go the extra mile to help me. I feel very thankful having Joyce Insurance Group as my insurance agency!
Great customer service and wide variety of options and services.
I got a call once from someone at Joyce Insurance saying they found me even a less expensive car insurance, no company has ever done that before but you.
Kept in touch with us on savings and made sure we got the best rate.
YOUR FRIENDLY AND CURTIOUS STAFF.
You helped me with everything I now have better insurance and have saved a lot of money.
I've been with you for a really long time. Everytime a needed something or just to ask a question you were always there. Always friendly and prompt. I'm never leaving you!!
For one thing we were happy you brought us back. We like that everything is explained and we can understand it, also you are very patient and will do whatever you can for your customers
Very good communication!
Very helpful friendly staff.
I fell my agent truly cares about getting me the right insurance carrier.
I can call Michele Avissato any time and she gets right back to me! She’s the best!
Quick replies from the agents.
Anytime I am in need 9f assistance Lynn and The Brothers Joyce are always there to meet my every need. I am so very grateful for the wonderful service.
Always there for us when needed.
Your company has always provided prompt and helpful service. We are especially grateful to Karen for her assistance.
Great customer service and competitive prices
Personal professional attention
Been with you a long time, never had a problem. Very responsive. Claims we had were addressed promptly and favorably.
Go service, good pricing.
My representative made my switch very easy & everything was done in a reasonable time.
I asked the girl to fax a copy of our insurance to our car dealer It was done quickly and with absolutely no hesitation.
Very essential assistance in the claims process.
All of the agents at Joyce Insurance Group are extremely efficient and helpful.
Claims are handled and settled fast, My insurance rep always finds the best coverage for the best price for me! I've been with Joyce Insurance since 1996, and plan on staying!
Your are responsive to all my requests and you represent quality companies
I like that Rich is very responsive when I call him or email him.
Michelle Avvisato is the best there is! Very helpful and always available!
Always informative - quick response to requested information - and PRICE IS RIGHT!!
Overall very helpful, covering all aspects of our home and autos.
Nice people easy to work with easy on car insurance.
Fast friendly service.
Rich is always available for my questions and explains his answers making sure I understand. When I’ve had issues with other companies, I knew my best bet was calling Joyce. I’ve dealt with them in other business matters and really liked the way they do things. Using them for my insurance needs has been way better just as I expected it would be.
Joyce Insurance is always attentive to their clients, and ready to assist with any questions or problems that arise. Highly recommend!
Consistent and personal communication and clear understanding of our needs and issues
A great Insurance company. Takes great care of their customers. Treats everyone like family. I wouldn’t eat to put my insurance in anyone else’s hands.
gave answers , prompt return calls.
When it was time to renew my auto insurance, Rich Simoncavage told me my insurance company might be leaving PA. He then checked other insurance companies for me and found Progressive which actually turned out to cost less.
Pricing has been good.
Very friendly staff you have at Nanticoke office
You are always there to answer our questions and concerns. You have never let us down. You have saved us money. Thank you
Lynn Berkhimer always goes out of her way to help us. We have referred others to your company in the past. They were also very happy with their experience.
Very responsive. Very personal to work with coverage recommended good.
Mark is always there to answer our questions and keeps on top of our policies.
Great customer service.
Rich Simoncavage Nanticoke, took special care when I needed a vehicle insurance ASAP Made me feel comfortable and helped me within minutes. he is a true asset to Joyce Insurance
Everything from the receptionist to the owners. First class business regarding great pricing ,fantastic service and quick response. These are some of the reasons I have been a client for over 20+ years and why I will still remain a happy client for the rest of my life.
Excellent customer service and the most competitive prices around
you do the business as personal not as a big corporation
Joy our agent at Joyce has been a pleasure to deal with.
Very responsive, Always willing to address any issues and run with the problem to conclusion. Very knowledgeable and easy to do business with
Always there when needed and to help out
We have dealt with Marguerite over the years and she has always been so very helpful
Just being responsive to the phone calls and questions we ask.
Extremely very happy, with Michelle and George and the rest of the staff! Our family always highly recommends The Joyce insurance affiliates and Co. every time we hear someone needs insurance, they say what they do they do what they say and they got the best rates in town ✅
Good prices, service and knowledge based advice you can count on. Thank you so much!
Rose is always there with a smile to help me out & solve whatever problem I seem to be having. I know I can always count on her.
Your price of course first. Second in importance was the knowledgeable and pleasant representative. Excellently explained what we were getting and all of our options.
Excelente servicio
Customer service is above and beyond the rest....
Always there when we need you. Great prices.
Lynn Berkhimer - very professional, and knowledgeable!!
Love working with Michele..She works hard to get you the best price and treats you special. I recommend your insurance whenever I get the opportunity.
You are a caring agent who goes beyond what is expected to make sure we are taken care of and have choices if we ask for them.
Easy & pleasant
Always been reliable and easy to reach in any situation always professional and friendly to deal with
Great company, always looking out for their customers.
Michelle Avvisato is wonderful! I enjoy working with her and would recommend her to anyone!
Always available for all concerns.
The price is right. The service is good . There is a review before the renewal is billed. Been with you over 20 years.
When I was purchasing a new motorcycle I didn't have my card and they faxed it over immediately. They are very friendly and curious.
Always there if I have a question and quick problem solvers
Always there and makes sure you get maximum benefits.
My agent is always there when I need him(Rich Simoncavage) Nanticoke, Pa. Office. I also appreciated when you gave us refunds during the pandemic!
I recently got a bad crack on my new car's windshield. The customer service was EXCELLENT! The agent was knowledgeable and transferred me to the windshield replacement company and I got a new windshield very quickly! Thank you!
Joyce insurance keeps an eye on our policy and gives us the best rates !
You've recently been very responsive to our changing car and property insurance needs while saving us money.
AJ DeLucca is our rep and he is thorough and thoughtful about our coverage. We did a review and a competitive comparison this year and he saved us nearly $900.
Whenever I need a change in my policy, it is taken care of in a matter of minutes.
Rose did a great job informing me of the lapse of my car insurance. She helped me correct the situation in a timely manner. Thanks
Every time I called with a question always super helpful & extremely friendly!
Great to deal with!
The agent was very helpful
Your customer service are always personable and professional
I appreciate the personal service we receive every time i contact your office. You have great people who are very professional and knowledgeable . Keep up the good work.
Better coverage lower price. Excellent agent assistance
I never had any problem with Joyce insurance they always answer questions and they are greatly concerned about my well being
My agent was very nice and helpful and gave me a great price when I bundled car and home.
Personnel touch , not over controlled by automation. Enough automation for efficiency reasons ; however not overly done.
Your quick notifications on policy changes and your ability to find savings on policies for your customers.
Always listen and provide the best insurance for your needs.
Good communication and rates
Very helpful Michelle took care of my change of residence quickly..
Fast and fair priced
Rich was very knowledgeable about what I needed and made sure I understood everything in the policy.
very friendly and helpful when I hade a question.
Prompt response.
Everything u made it easy and everyone was so nice. I thank u.
Had a problem with are lake house and you handled it very quickly
I love the fact that I can call or email anytime and always get a rapid response to my questions, changes or concerns.
Very quick replies and a great price! I am very glad we sought our insurance needs through Joyce Insurance group.
Michelle always looks for best deals on auto and home insurance. She saved me a lot of money over the years.
Michelle went out of her way to find me car ins. due to my extenuating circumstances. Every question I had she has got an answer for right then and there. I would have no reason to go anywhere else.
availability and always being able to talk to a person is nice I hate all the animated systems with most insurance companies. I appreciate that you guys don't do that.
Very professional.
I usually deal with Michele Avvisato who always answers any and all questions that have. If she is unavailable when I call the staff is also very helpful.
Rich Simoncavage is an excellent person to work with. He is top notch in customer service.
Michelle was incredibly professional, knowledgeable and quick to respond without ever being pushy or rushed. I have and will continue to recommend her to others.
professional service and courteous.
Very smooth process. The agent was outstanding. She knew her stuff and she made the process so easy and seamless. Highly recommend.
Customer service is by far superior to any other insurance service I have interacted with over the past 30 years....
Saved money with more coverage.
Responsive, straightforward, competent.
Super friendly agent, very efficient with no hassles
During all the years with your company. All have been very receptive to my questions and any kind of information that I needed concerning all my insurance I Currently have with you. TO ALL A GREAT JOB !!
Knowledgeable and helpful agents with very reasonable pricing.
We may not need you often, however when we do, your quick to respond with any of our questions and/or needs.
Karen is always extremely helpful and efficient!
Everyone is always very nice when I call in.
Peggy sent out of her way to check on my due date for my car insurance . she returned my call the same day. Thank you Peggy!
You are always kind and caring. Showing interest and watching my needs.
Good price, friendly people.
Great people and great service!
Excellent customer service
Friendly and courteous service.
Customer service and payment
Michele and Peggy are just awesome to deal with - always helpful all the time.
The agents are personable and very helpful. They get back to you in a short time.
Quick response and always keep me up to date.
You did the research and answered texts promptly.
Timely Service
They are very helpful and remind me what I need ! Very patient and understanding!!
You keep us updated & make sure all our current information is correct
Always very helpful in what ever I need when it comes to my insurance policy’s and I love Peggy she is a sweetheart
Completed what I asked in a timely manner ! Great service
I love when I call and they take care of my concerns right away, always there to help.
Mike has been our agent for many years. He’s always very helpful & finds the best rate of insurance for us. If I have a question I can call him & he answers immediately!
Very courteous and helpful whenever I call
Easy to work with, everyone is very knowledgeable. You always review and adjust the rates, and they do come down. You were there for us to help during this Covid-19 crisis.
Been with your agency for many years. Great service and friendly staff.
Your Agent in Hazleton, Karen has been very helpful with questions about my policy, and helping me add roadside service. She is kind and caring about her customers.
Been using Joyce Insurance for years. Always helpful and easy to get things complete.
Helped me with my coverage. Joy is a pleasure.
Always been there to get us the most reasonable coverage. Get back to me with any questions I have in a timely manner. Been with your group for years and no complaints, thank you!
The process of insuring my golf cart was quick, easy, and handled completely over the phone. The representative was friendly and helpful.
Excellent customer service
readily available
Haven't had to use my insurance much but when I did, it wasn't a hassle, not even when I needed a tow truck.
My only interaction is with Mr. Mike Bendas. He is always extremely professional and helpful with any issues I might have.
A very HONEST and sincere company to get your insurance through always there to answer questions any time of the day,thank you kindly
I was recently given a reduced premium and I am very grateful for the credit I received because of the pandemic.
Very efficient and professional
Affordable
Wonderful people at Hamilton street Allentown, dealing with them for 20 years
I get best company for my circumstances and needs.
I always feel that my intersts are being looked after.
Muy. Buen servicio
You are always available to answer any questions I have promptly
Whenever I contact Karen with a question, which is not often, her response is always prompt and spot on. Thx
You customer service is very easy to work with and they’re always very helpful !
Always return calls and make an effort to assist
You’re always helpful with any questions I have and when I need any changes done with my policy.
I called and the phone was answered on the second ring, I explained what I needed in coverage and was accommodated very professionally. I had my very competitive rate, policy, and insurance cardS within 15-20 minutes. I would recommend the Joyce Insurance Group for all your insurance needs.
I’ve always gotten a great price & my agent, Mike, is friendly & very prompt with my quotes.
Everyone I've spoken with has been friendly, knowledgeable, and very helpful in guiding me through making quality choices for our insurance policy. I'm always pleased and appreciative after every call.
You have been Fast and Courteous to my calls with answers to the questions all the time. So you do not waste my time and money. Never had a issue with your service. It is Great. Referred 2 other clients that went with you and are happy also. Thanks Dave
I like when I get notified before my insurance is going to expires .
When I recently bought another vehicle everything concerning the insurance was handled over the phone in a matter of minutes. The customer service you receive from this insurance group is far beyond what I normally experience from other companies.
I always get a fast response and any issues are always taken care of right away. Great customer service!
Helping with finding reasonable home and auto insurance
Chuck has been absolutely fantastic and so has the rest of the team when I have felt with them. Always there to help in any way they can.
LYNN B IS GREAT
Fast courteous service.
WHEN EVER WE NEEDED SOMETHING YOU WEAR THERE
Always answered my questions always in a professional manner
You supply great service and always answer my questions quickly and clearly
We always receive prompt courteous service.
Michelle was extremely helpful getting my daughter auto insurance under trying circumstances
Rich Simoncavage is always great to work with. He makes working with your company easy and always finds us the best options.
Rich took care of all the details all I had to do was sign. Very simple and easy
You all were very professional. You all took care of my questions and requests in a timely manner.
The agent I spoke with was prompt, patient and very informative. Thanks again Margurette.
Peggy has been handling my account for several years and has always been professional, courteous and helpful answering my questions. Always willing to search for the best rates for my multiple vehicles and home owners insurance.
Mallory has been such super help to lula and I . Taking care of our business with saftey services and isn net world I cant thank her enough thank you Mallory for all u do for us .
The staff is very friendly and helpful and very responsive when I have questions.
I really like my Agent. Any time I need a question answered, Sarah Hall gets back to me fast. I was with another company for almost 50 years, but always felt like I was just a "yearly payment". She is very concerned about all coverages, and checks them often, for my benefit. Thanks Joyce Insurance for having good workers, and Sarah Hall is an example.
Great personal service close to where I live, and extremely reasonable prices. I wish all parts of my life, and the rest of the business world, would be as friendly, diligent, and efficient as the Joyce Insurance Group. You're the greatest!
I have always received quick, informational responses from any question that I have had concerning our policy. Everyone on the staff is friendly and understanding.
Every couple years I checked with other insurance companies to reduce my rate without lowering my coverages. Was glad when your company was able to lower my rate by going with a different company and keeping the same coverages.
Our grandson got his first car. He paid cash for everything he bought so he did not have a credit rating. We recommended Joyce Insurance since we have being dealing with Richard S. and the Nanticoke office for our home and auto insurance even before Richard worked there. Rose at that office has always been extremely helpful. I trust that they will make the best recommendations for our us and our grandson in the future.
We like how u responded so quickly to our damaged roof thank u very much
Always prompt,courteous and quick as humanly possible
Very professional and helpful.
Rich Simoncavage is always helpful
Michele is always responsive to any questions or needs I have.
Change requests are handled quickly and customer service is excellent.
Nice people to work with & No hassle for anything.
Price quoted for car insurance was fair....And Joy was very nice to work with ..
Personal consultation when needed
Todd Klein is the man!
The service we receive from Lynn Berkhimer is outstanding!!
The rates are very reasonable and the representatives are extremely friendly and helpful.
Very pleasant agents. Great rates.
The most important this is that you get back to your client in a timely manner. Too many times there are companies that don't care about their clients.
Up front and honest
Quick and efficient service when ever I call.
Great products and friendly professional service.
having Peggy is the key
Always got back to me when I needed questions answered. Always nice and infirmative
Everything
Reasonable rates
handled my claim fast
Readily available and always looking for best rates
I have used Joyce insurance for all of my insurance needs and have never been disappointed! Service is always prompt, friendly, and extra helpful. They’ve helped me through all my insurance wants and needs as I’ve become an adult and I recommend them to everybody!
Friendly service from an experienced agent who saved me a TON of money on my home and car insurance. When I explained that I really needed to save as much as possible but needed to keep my exact same coverage my agent delivered! I recommended her to everyone I know. She has since saved them money as well.
Rich in Nanticoke is great to work with. He always helps to get us any answers that we need.
The staff and agents are knowledgeable, courteous and helpful. In my opinion, the premiums are fair as opposed to some other companies.
The people at Joyce Ins. Group are always patient, friendly, and caring. They will help you get the best rate possible, search for discounts, and offer multiple options for contact.
Michelle is great! She really takes care of us. She responds immediately to us, as well. She has periodically checked our policies and found ways to keep our coverage, but save us money.
Courteous professional services.
You have always been responsive when I have inquiries.
I like that you saved us money on our car insurance by checking around when our policy was up for renewal. Thank you very much !
Always very helpful and courteous .Answered any questions i have had about my insurance confusion.
Maria and Michelle are the BEST
You have been taking care of my insurance needs for years. Love the people in the office at Nanticoke.
i've found that Joyce Insurance Group,, works with their customers, Questions are answered, . the Service is expedient, and the cost is within reason.. I'm treated with respect and look forward to continuing our relationship. My Thanks To Chuck... Respectfully Bing Toporcer
Just being there whenever we need you and following up quickly on our questions or issues.
We really like working with Joyce Insurance. We have been customers for many years. Lynn Berkheimer was been very helpful to us through the years. Kim and Mike Gill
Helps us so nicely every time we call!
Always available and willing to help. Personal touch
We do not have to worry about anything knowing you have are back, and when something comes up you are right on it and let us now
We have been customers of Joyce insurance for many years. Michele is always so knowledgeable and super friendly!
Very easy to work with and provide various options.
Easily updated my plan with a new LOWER rate when I bought my new car
Excellent service. Outstanding personnel.
Joyce insurance representatives are always very responsive to your insurance needs.
Agent is very helpful Rich Simoncavage
Make a phone call and what ever we called for is taken care of
Joyce insurance has served me for over 40 years. It began in Nanticoke and has since moved to Pittston. Great service and helpful staff.
Always letting me know when a better insurance plan is available to save me money. Always prompt getting back if I have a question!!
Michelle was very professional and courteous and got me a quote immediately that fit my budget and needs. The sign up was seamless and would definitely recommend anytime!
Quick and specific on want you offer and very retains reliable, I will definitely refer my friends and family to you guys, I have also been with you guys for quite some time now
Always available to answer any questions, provide information and accommodate changing insurance needs.
Joyce agency found me an auto insurance carrier that saved me money. Joyce agency is a local company I can trust to respond to my needs.
Joyce Insurance responded within 2 days to find me a better rate on my policies I was able to update everything on line including signatures. Thanks for keeping us informed of all the benefits available through Joyce
I've had numerous dealings with Joyce Insurance over the past several years, including auto, rental and life insurance programs. The staff are remarkable in their personal assistance, expertise, advise and professionalism. I would definitely recommend Joyce Insurance to family, friends and anyone looking for insurance information and options. They're above board and great people to deal with, and NO, they did not pay me to write this review.
I was adding a motorcycle to my policy and actually on the way to pick it up and Rachael Saunders helped me in a very timely fashion. She has helped me a few times with my policy in the past. She is very professional and kind. Thanks.
Very impressed with Shane Ostrowski. Very knowledgable, always has an answer, super polite and always returns your calls in a timely manner.
Very good customer service and communication. Communication is very important to me, and whenever I have a question, if I don't get my agent on the phone right then, she calls back very quickly. Likewise, emails are answered in a very timely manner. The cost savings we got when we switched was also very helpful. So I hope that the low cost will continue as years go by. Thanks.
Costs are more affordable than other companies we've dealt with. Service is easy, straightforwrd, and never a hassle.
They have the best staff and are always only a phone call away !!
The service has always been first rate, courteous and customer oriented.
Richard and Rose in the Nanticoke office have been my agent for 18 years. They have always taken the time to explain, and provide me with my best insurance needs and options. Thank you Richard and Rose for all you do.
Always available for any questions
very helpful and professional
Excellent and prompt service. Clear explanations of coverage/benefits.
The lowest cost ins. For auto and home.
Every need has ALWAYS been met with prompt and courteous service. No question or request has ever been too large or too small for someone to take care of immediately..I don't feel like a client. I feel like family. Leo Ellis.
Whenever I need hello with something, my agent always come through for me! She is great!
LAST YEAR WE HAD A WATER LEAK IN OUR HOME AND YOU HANDLED IT VERY EFFICIENTLY AND HAD IT CLEANED UP AND REPAIRED QUICKLY.
Stephanie and George have been great. Everyone I have talked to at Joyce have been very helpful. I have never had to wait for someone to call back.
Quick service with friendly staff.
Good service
Our agent AJ is very helpful & always there to help in any way & answer our questions.
Everything excellent as always!
She got me the best price and worked with me during covid19. Karen was very nice
Michele A. Goes above and beyond for your clients.
I find that your company is easy to work with. I have not had to file any claims but I feel that if I do I will meet with helpfulness and professionalism.
agents are friendly and helpful they call you back in a reasonable time fashion.
personal attention and friendly assistance with whatever needs arise.
My agent Karen is wonderful and very knowledgeable!
They work with me to get a better Insurance break and I also recommend my cousin but she got a better insurance policy as well
Joyce Insurance has found ways to save me money on insurance without me asking. Thank you, Patrick Robinson
I like that you are local (my home town) and that you are knowledgeable relative to appropriate coverage's necessary and tailored to my needs.
Professional, caring service. Thank you!
VERY INFORMATIVE.
You did everything right. I was impressed with helpful and friendly I was treated. I would recommend you to everyone thank you.
You took the time to reach out. I would like to have an on going dialogue with a variety of different departments within the Joyce Insurance Group, as I have made several changes in my referal relationships, and would like to know if The Joyce Insurance Group is also licensed in SC. Thank you.
Great customer service and worked with us to combine all insurances into one (renter’s and auto).
Ive been with Joyce Insurance for years. Everytime I needed to add a car, subtract a car or just questions someone is always there polite and curtious. Maria in Old Forge location is my go to girl. I know I drive her crazy but shes always there for me.
love my agent. She is very helpful.
Great customer service!
Everything. Thanks for your service.
Anytime we have ever had a question or a concern either Bill Sr. or Lynn have gotten us the information needed and always in a timely fashion. That is why I wouldn't use anybody but Joyce Insurance Group.
Good service with Shane
Joyce has helped us select appropriate coverage with the lowest rates,. Also, when we have needed to file claims, they were handled promptly and courteously.
Anytime we have a question or need help with something it is always answered promptly.
You have always been there for us no matter what our needs were.
We have had Joyce insurance for many years. We feel safe and secure knowing they are there for us when we need them
Just did a great job very pleased with Travelers Ins.
Your respond time to any questions I might have second to none!!!
If I ever have a question about my insurance or any other thing, i get a quick answer to solve my thinking.
Great help with a hail damage claim last year
Always get a quick answer and the insurance needed at the right price and service.
Response to roof damage was rewarding
Your company continues to give full attention & great service to us.. Especially in detailed issues. Also giving us competitive pricing.
Great customer service! Great prices!
Rich S is my go to guy and he is always very polite and helpful great guy.
Whenever I call and have a question everyone is very knowledgeable and courteous
Lynn Berkhimer was very helpful shopping around to get me the best rate for home and auto. She also got me a good rate for my daughter’s rental insurance. I have referred others to her and she was able to help them too. John Pickering
You keep in touch with us if there are any changes
We love the low payment and the people are so nice when we call. Thanks
Rich my agent is truly a blessing. He is always available to answer all my questions. Rich has always come through for me when I needed to change insurance he is a great provider and a wonderful asset to the company. Thank you Rich....
Always very reliable.
we could not find a better insurance agent than Michele A. I cannot begin to express how much she has done for me and my family. We can always count on her.
Great service.
We had the same home owners and auto insurance company for many years. When we switched to your company, Michelle Avvisato got us more coverage on both for a lot less money. We would highly recommend Joyce Insurance.
Stayed on top of everything concerning what was needed for the closing on my property
Upon switching my house over into my name, you were thorough on dealing with me and my mortgage company. Information from you was provided quickly.
Always very quick courteous service from the staff. Credits and payments always posted promptly. Whenever I call with a question, I always get a quick concise answer.
More options, and Chuck Peterman is the bomb!
Sarah is extremely knowledgeable and pleasant to work with. Certainly an asset to your company
Your company does everything right no matter if it pertains to service, paying a bill, getting a response back and so on. Your company as owner and staff are always of the highest quality professionalism in a business that you could ask for. These are among the many reasons that we stay with this company for so many years. It’s a pleasure doing business with your company. I look forward to many more years of doing business together.
Your rates are great for the coverage.
We are very happy with the service that Joy provides for us. She is pleasant to deal with and always looks to answer our questions in an efficient manner.
Every time I have a question it’s answered and I usually don’t have to wait for a call back. Love the customer service.
Kind, curious, and knowledgeable service.
Michele was awesome, she looked our policy over with a fine tooth comb and found that we didn't have coverage on our old policy that she added on our new policy and still saved us $1000. We were very grateful for all she did for my family.
We have recommended you to other people and they have joined your lists of clients. We find you very easy to work with, your pricing is great and your service is excellent.
The Old Forge Office Staff have always been kind,compassionate, efficient and concerned about my well being and my family. I have worked for Hospice for over 30 years and the concerns of our families can also be compared to the concerns of your clients. When I call with any concerns the three girls never respond as if my questions were not important. Leadership does start at the top. Bless you all. Carol Burti
Agent was knowledgeable and very pleasant.
Everything has always been wonderful!
It is a pleasure working with Michelle Avvisato. She is always there to help, and answer our questions. She is an asset to your team.
Karen gave us GREAT customer service and is always helpful.... We appreciated her help.
Staff Answers Inquiries. They listen; understand & then solve - it doesn’t get better than that! 10 stars
Capable , competent & caring.Staff listens to your inquiry ; makes sure they understand it & then tries to solve it. 10 stars
Very friendly to deal with. Quick to respond to all our questions.
The Joyce Insurance Family have always been so helpful getting answers for me with any questions I have. They never mind answering questions or with any information I need. They are courtesy respectful and always a delight to talk to
Deal with Michele who I trust completely that I get the best price. She is absolutely fantastic.
Shane is always professional, courteous, attends your personal needs immediately.
You are good people and care about each other, and support my business, thank you
Was very pleased with service provided and covered all inquiries with car,home insurance information. Very courteous and friendly staff ,was pleasure to do business with. Thank you,
I just simply feel that you are always there when a need arises to talk with you and that you are always willing to lend a helping hand no matter the situation!
Hassle free.
Just being there when I call is enough for me!
We had water damage from a split copper pipe. Our Insurance Company adjuster was thorough and kept us up to date on his processes, procedures and allotment. It was a bit confusing at times. I called our Agent at Joyce Insurance. Shane Ostroski met with us and looked over the Adjuster's paperwork. Shane took notes on our concerns, contacted the Adjuster and got back to us within a few days with a workable plan. We appreciated Shane's professionalism and understanding of the complicated Insurance business.
Great service, and always ready to address the insurance companies on your behalf and get results.
Your services have always been prompt and helpful !!!
We(my late husband and I) have had insurance with your group for over 20 years. The thing that most impressed me was that when we called on the phone we were able to talk to a real person. We had our questions answered in person. Later,if there was a follow up, you called us back. I have always been satisfied with you company.
I love the personal service and attention to detail by the entire friendly staff at Joyce Insurance.
Whenever we needed help or changes in our coverage our needs were taken care of in an efficient manner without delay. The staff is always courteous and pleasant to work with.
Our agent is Michelle Avvisato. She has been a terrific and friendly person who never seems bothered with any questions or problems we may have. That means everything to us!
Fast courteous service.
Your right on top of everything. Any changes and your right on it.
GREAT TO DEAL WITH!
My agent Joy is always there to help
The advice we get comes from real people who care. In the 40 years that I had auto and home insurance I had very limited conversations with the agents unless I questioned a rate hike . The last 3 years our agent from Joyce Insurance Group kept in contact by phone or email about changes or options for the better on our policies and it makes it comfortable for us.
Competitive premiums/no hassle claims
Michelle Is very nice and funny. Great to deal with
The personal service is awesome!!
Everyone in the office is extremely welcoming and treats you as family, I wouldn't change places for the world. Thanks for all you do.
You are very convenient and personal with us.
They are very nice and caring.
your team is always very helpful and very nice
You're both professional and responsive.
Found us cheaper insurance
Everyone there is so nice, anytime I call in I have never had a problem, if Rachael isn’t available anyone who answers is very helpful
You responded very quickly to are needs
Quick response and explanation of coverage.
The Staff is awesome !!!
Nothing specific, I called and requested a check for better prices and you provided that fir me.
Knowledge, understanding and support.
Every time I called about any issue it has been addressed either with that phone call or within 48 hours. Michelle went out of her way to find me suitable for me. Ty.
Good price, good service and easy to make payments
We had no notification that our car insurance dropped us. Within 6 hours, not only did Joyce insurance get us a new policy, but at a reasonable price.
Your staff and client interaction are superb ! All of my questions and follow-up documentation were answered efficiently and with a "smile". Thank you for providing me with the most in-depth insurance coverage at a very reasonable cost !!!!
Good customer support, straight forward information, knowledgeable staff, good pricing and value
Joyce does everything right always
Always have the Answers
Helpful in determining the insurance coverage necessary for our specific needs, and at the best price possible.
Office is conveniently located. Staff is very friendly, always available for questions, and works hard to obtain best insurance rates.
Great service
Seems like you are doing everything right,you lowered my payments I never have any problems when I stop in.
very helpful Joy Chesney handled my requests quickly and very satisfactorily
Everything you people are great
I’m so far satisfied with this company. No problems..
It was a pleasant experience making the change from a company i had dealt with for too many years to mention.. Chuck Peterman made the experience comfortable.
knowledgeable and prompt responses to my requests
Alot of attention to detail and fast service when I need documents
Richie has always been reliable and knowledgeable, he does a great job of finding the best insurance for all my needs.
My husband and I applaud your great emphasis on customer service! We see your company as the IDEAL and very grateful to you for caring for us so well!
I’ve been a Joyce customer since 2012, and I can say without a doubt that I’ve never been disappointed with the services the agents provide, or the cost of the premium for my two cars and apartment.. The agents are highly professional and knowledgeable in all phases of insurance. I feel very secure having the Joyce agency as my car and apartment insurers..
I would recommend Chuck to anyone. Great guy and knowledgeable of the products. Fast easy quote.
Always looking to save their customers money. Reassuring that they truly care about their clients.
Rachel did an amazing job with our insurance transition!
Friend of Mary Rossi and she forwarded me to Joy who was great to work with she found items that I didn’t have offered by Erie and was happy with my quote! Lyndsay Champi
when our insurance, both house and car, were coming for renewal, Marguerite called with an option to reduce our rates and maintain our coverage. CUSTOMER SERVICE!
Great service in getting a quote and especially making a claim. Been a very client for over 20 years.
You were so professional!
Mark was very helpful when we inquired about life insurance. He took the time to answer all our questions and handled all the paperwork for us. Very professional. Will be doing business with Mark and Joyce Insurance in the future.
Great rates. Friendly. No hassle. Great communicators.
Joyce insurance has been a great company to me and my family.
Good device, helpful on questions,notices on payments
U are always there to answer my questions and are very polite to customers
Your representative went out of her way to ensure that I received the insurance policy that was the right for my needs, and followed up making sure that I received the necessary information and supporting documents. The customer service was excellent.
Karen is very helpful and understanding, always looking to help us save money
My coverage has always been good and inexpensive when compared to others who tried to solicit my business,no one comes close.
Prompt responses. Reliable and informed staff.
I have been with Joyce for many years now and have been very satisfied with their customer service.
First and foremost, we really like the professional way you connect with those who trust you with our insurance transactions. And we like the updates we recieve.
I am pleased with all of my interactions with Joyce.
Availability and very accurate with information.
The service is excellent ! All the reps are cordial and a pleasure to work with.
Michael has been my insurance agent for over 10 years and I have never had an issue with my policies. He always goes above and beyond to find me the best deals possible that work for me. He is a reliable agent and a great person.
The staff is exceptionally courteous whenever i call. They always follow up any questions i may have had
Our agent Karen has always been there for us when needed.
If I have questions Karen is very supportive. I’ve had no problems recently (no news is good news)
Richard Simoncavage was extremely helpful and efficient.
great customer service. Karen Y. is the best, anytime I need something she gets it to me right away! exceptional!
You guys have always been there to help with questions and finding better insurance rates. Keep up the great work.
Rates are great. Website is so easy to use . Customer service is very good.
Rates are great and if you don't have accidents your insurance goes down some
Sarah Hall was a great help. Very knowledgeable and courteous.
Sending this e-mail is a great example to reaching out to customers and showing how you care about them. Keep up these great communication notices..
Friendly staff and responsive to questions and needs
Great service
Your employees were always very helpful and courteous whenever we had any questions or concerns.
You always ansere my questions promptly and provide the beat service possible.
Ver attentive and helpful
Michelle Avvisato was very helpful as always!!
Quick response when we were affected by a tornado
I like the service I have with Joyce insurance group
We like our hometown folks =)
Our agent Rich Simoncavage is the best. Rich is incredibly knowledgeable and most importantly he is responsive whenever myself or my husband have a question about our policies, coverage or change in plans.
Lynn at Joyce insurance did a marvelous job of getting me better car insurance and at a substantially reduced premium. It’s a pleasure to do business with someone who has your interests in mind
Great service and great people to work with
Rose at the Nanticoke office helped save me money on my auto insurance. Always very friendly and willing to get me the best price.
Keep Michelle Avvisato in the realm, she makes that Taylor office so successful Joan Wilk
Marguerite is very quick to respond with any of my inquiries and is very knowledgeable too. I appreciate that she shopped around at our renewal to save us money too!
Michelle Avvisato is our representative. She always finds us the best rates.
Mallory is a great person and helpful in every way she can very knowledgeable. She is a pleasure to work with handles issues greatly gets an A+ from me THANK YOU MALLORY
Very easy to work with. They take care of the details.
The Joyce Insurance Group always provides quick, friendly, competent and cost-effective service.
Always there helpful and reliable
Everything! Michele is “the best”
THANKS FOR GOING THE EXTRA STEPS TO KEEP YOUR CUSTOMERS UPTO DATE WITH CHANGES & HELPFUL. IDEAS FOR ITS CUSTOMERS.
We are very pleased with your company and employees
All of my insurance renewals or updates are handled expeditiously with courteous and knowledgeable agents.
Great prices, excellent service. Always able to answer a question if we have one. Always going the extra mile for the customer.
The staff at Joyce Insurance always shops my insurance to make sure I am getting the best price
Your customer service is great.
Your agent Joy worked diligently to find me the lowest rate on home and auto coverage. I saved hundreds of dollars. She was a pleasure to deal with.
professional service.
Promptnservice
If I have questions, you are always responsive. You also find me savings when needed.
You were there when we needed you and with speedy Results
Low rates and always there to assist when in need. Thanks
It was so easy and very nice people. Congratulations joyse
Rich Simoncavage is a great and knowledgeable insurance agent.
Always helpful. Thank you so much for your services
Michelle Avvisato is always there to make me understand everything
Great staff and customer service !
Very helpful, courteous, honest and friendly
Chuck was great! Besides responding quickly, he also was able to save me a ton of money. I highly recommend Mr Peterman and Joyce Insurance Group. They are a great group of individuals who have been able to save me money while still offering me the best insurance coverage's.
Working with Rich is great. He always gets back to us very quick.
Could not log in on line and called the number I had on file.The office was very helpful and took my Car Insurance payment online. Will always call the office if I have any questions or make a payment since they were so pleasant and accommodating.
The Joyce Insurance Group really has the knowledge and experience to help anyone. For us, we did not know what we were missing until we switched here! They were even able to save us a HUGE chunk of change when they reevaluated our coverage when our daughter started driving. (Usually a dreaded expense). They offer friendly, courteous, no pressure service. Love them!
You guys are great and have excellent customer service
I was with a insurance company for years with no claims and could not get a decreased rate. Your company was able to get me the best rate and save me money and provide me with a great agent who makes me feel that I'm getting the best deal..thank you
Your Firm has always gone the extra mile to take care of me. Your associates, commitment to your customers is the finest i've had the honor of dealing with.
prompt and courteous service.
I've been a satisfied customer for over 40 years. I like the fact that they represent so many insurance companies that they are able to switch you from one company to another and get you a lower price for the same amount of coverage. I've found them to be very reliable and professional and those are qualities I look for in any company.
Good price
Quick Personal service
The personal touch. You recognize us and know our needs. Always helpful
They are so easy to deal with.. I go to the office to make payments and they are so nice and pleasant to talk to....
They are very useful and whenever I go through the office because I have a question or concern, they solve it immediately and find you the best insurance for your comfort and saving your pocket. Thanks for your service!
Peggy Evanitsky is a pleasure to deal with and is very knowledgeable and always responds to my questions in a timely manner. Thank you.
The staff at your Old Forge office are always professional, knowledgeable, and a pleasure to work with.
Service is always great. Never called and spoke with someone who wasn't kind and more than helpful.
I have been very happy with Joyce insurance company and Milville policy. I had hail damage to my home and Millville insurance company was outstanding to deal with. From start to finish the hail damage case was done professionally and very fast I am very happy!
knowledge of the industry, quick response time, easy to work with
Michelle takes care of our needs in a friendly, prompt manner.
Joyce insurance found me car insurance at a price better than my previous carrier. When that carrier raised their rate after two years Joyce found me a carrier with an even better rate.(for the same coverage). What more can I ask for?
Just happy overall with everything!
Always friendly service!
Quick response when help is needed.
You always go far and beyond to help me with whatever I need! Your patience is so important to me and I always receive a speedy response! Thank-you!!
Good prices
Sarah and Jessica are very helpful. We appreciate that. Service is excellent. Thank you.
Friendly service, personal and thorough!
Our agent (Shane Ostrowski) is very professional and there to help or answer any concerns.
Everyone there is always so helpful. Just a great bunch of people to work with. Thank u
Never too big or too busy to provide a personalized touch.
Joyce insurance group was fantastic! We always received very quick responses when we had any questions and or concerns. I would highly recommend them to anyone! They also saved us quite a bit of money on our insurance rates.
The care and service provided by the employees of Joyce Insurance are second to none.
Good rates and service
Always there to answer questions ifneeded
You were very helpful in our water problem and your people solved the problem and repairs were done timely and efficiently.
Michele Petrini Avvisato is the BEST
I trust the level of service from the staff. Karen Y helped me through an auto insurance nightmare last year. In fact , she even helped me resolve the problems the insurance company created with the Dept of Transportation. It is so refreshing to talk to person show cares versus getting hung up in an auto attendant system.. Saving money is great when shopping for insurance but dependable service is even better!!!!
Everyone there has been so helpful. Stephanie and George has gone above and beyond to help me. There was always someone there to help. No waiting for call backs
Michele took care of us. She is very knowledgeable and took great care of us! She made sure she met all our needs and got us the best price.
I like that your agents look for the best prices and shop around for your customers!!
Very accommodating great company to deal with
Michelle Avvisato helped me change insurance companies, explained what my policies entailed & helped lower my rate while my son is away at school. She is extremely helpful & great to deal with.
I like that I’m able to contact Rich Simoncavage whenever I have a question about my policy, and he does everything in his power to help me .
Good communication with me Always easy to be in touch with.
From the start, working with Joyce insurance was nothing but a joy. Insurance is not something that you think would be painless and with this company it was just that!
My representative has been such a pleasure to deal with. She is prompt, knowledgeable, and understanding of all of my needs. All of associates i met were no different.
The hours of operations are convenient, after hours I can always contact my carrier at the 1-800 number provided. All agents at Joyce Insurance are knowledgeable as well as professional but yet treat you like an old friend
Rich Simoncavage is the best, I recommend him to literally anyone that asks about insurance. Will be his customer forever.
Friendly and timely follow-up to any issues.
I think Rich Simoncavage is one of the nicest people I ever met to do business with. He was so helpful explained everything. You can not improve perfect.
Just the friendliness and helpfulness of everyone there that we worked with.
Joy Chesney has been awesome helping us with questions quotes payments and claims. She responds in a very timely manner and is kind and patient.
Personal touch
We love the personalized service. We feel like family friends.
My agent is my friend.
Customer svc is great
Everything you do is right. I never hesitate to contact your office if we have a problem. Everyone there is always helpful and accommodating.
Karen is always helpful with our questions, and we feel confident that we have good coverage at a fair price. Also, thanks for sending this survey online and not insisting that we respond to an annoying phone call as some other businesses do.
You are big business but you have kept the small town attitude that the vast majority of your customers value! Keep it up.
I put ,my trust in Joyce Insurance company
The Joyce Group has handled my insurance needs for many years. They have always been most professional, helpful, prompt and understanding. Their service has consistently been outstanding. It is my pleasure, and with the utmost confidence, to give them my highest recommendation.
Your agency provided superb service, when I suffered a home owner loss. Their intervention between the carrier and myself was critical to getting the matter amicably resolved. Their professional assistance enabled all to walk away mutually satisfied. Thank you
Everything you have done for us over the last 40 years has been just what someone deserves from their insurance agent.
Options, service and price are very good.
Been a client for over 25 years, thankfully only two claims. Both were settled quickly and I was 100% satisfied.
Excellent professional service from a thoughtful and friendly staff.
Michelle Avvisato Is always helpful and very responsive. BEST AGENT!
When you buy insurance, the plan is not to use it. When a storm damaged our chimney, Joyce made the repair process very easy. One call and an adjuster came out, repairs were done in a couple of days. Couldn't have been better.
Very kind and treat everyone with respect. Always quick to help and give answers to questions.
Great customer service ...Great prices
I like Rich he’s very helpful and always emails me or calls me back when ever I have any questions.
Lynn Berkhimer is great to work with! She does a terrific job ensuring I have the coverage I need at the best rate. She is very responsive and follows up to make sure that everything is done correctly.
Quick follow ups to any communication, be it phone or email, combined with great advice! Thanks!
Always willing to help!
Quick, friendly service.
Karen takes the time to help look for better rates since the insurance companies continue to increase theirs each year.
If have the lowest rates for insurance
Service was always first rate since I first took out very an auto policy back in the 1970s with Mr. Joseph Joyce. With all due respects to namesake (& my son Bryan's good friend Atty. Joe Esq.), I'm referring to the one & only MR. JOE JOYCE. What a guy ! Right out of a Damien Runyan story. I have such fond memories of him; his Pittston/Avoca crew; his quips. He always talked about the boys (John, Joe, Bill etc). It was Joe who advised me as to specific coverages I should carry & why. Joyce Insurance is THE BEST. They're honest and dependable.
Just fare low insurance rates, and excellent service.
Great agents..making it easy and best direction to go to save money...saved me on my buisness policy
Extremely responsive...and they have very personable staff that actually care!
Great customer service. I only had to call one time and you did all of the work. You also saved me money. Thank you!
Ease of the process.
Joy was a Joy(no pun intended) to deal with. She really seems to care and that is very important.. she is both courteous and knowledgeable..
Extremely pleasant and knowledgeable.
Professional and quick to get back when I need help or advise.
Every time I call, people are courteous, and always answer my questions
You work hard to take care of my needs with all my Insurance needs.
I know that if I have a problem You will be there to help me solve it Rose never fails
You and your staff always answer my questions and you always keep me informed about what I need to know Thank You for that!!
Doing business with you has been a pleasure all these years. Thank YOu
I have always received exceptional service from Joyce Insurance’s Old Forge office. Whenever I have a question or a concern about my insurance, Michelle Avvisato handles it with efficiency and promptness. She is a true professional in every sense of the word. That is why I have been a client of hers for so many years. She and her staff go above and beyond my expectations every time.
Joyce Insurance Group is an amazing place filled with wonderful people. If I happen to notice a friend on Facebook looking for an insurance quote, I always tag the Joyce Insurance Group because they do their homework to provide customers with the coverage they need, along with the best quote.
Excellent customer service. Very astute to customer needs! Important attention to proper coverage & affordable pricing.
Pricing is great, service is great. No problems anywhere!
I'm very pleased with Joyce insurance that's why I'm still with them over 30 plus yrs
Joyce Insurance Group is efficient across the entire spectrum of the insurance transaction. On the front end or purchase of insurance, they diligently shop to get you the best and most competitive rates possible. When that is done, they combine your various coverages sought to save you even more of your cost. In the center they check constantly and during renewals to implement even more savings. Finally at the end if you submit a claim, they vigorously fight for you to receive a fair and complete settlement. They do all of this with kindness and the utmost professionalism. That is why I insure with Joyce.
i HAVE BEEN WITH JOYCE INSURANCE FOR QUITE SOME TIME AND I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT THEM. MY NEIGHBOR, "BILL", HAS HELPED ME A NUMBER OF TIMES IN EXPLANING SOMETHING THAT I DIDN'T KNOW HOW TO PROCEDE. LYNN HAS ALSO BEEN A HELP TO ME. i WOULD RECOMMEND THEM TO ANYONE WHO WAS LOOKING FOR A GOOD INSURANCE COMPANY. DAN VOLPE
Alway a phone call away to answer any questions or assist with any insurance related issues. Very friendly and helpful!
Responded via email quickly. Sent me the forms via email. Processed the changes I requested immediately upon receipt of the firms..
always someone available to talk to
Able to obtain best insurance prices
During a busy summer,I I filled out a questionnaire for my house instead of my second property a small cabin. Having realized my mistake I called and immediately got a live person. She took care of sending another form , rerouted the mistake and all was taken care of in less than 5 minutes. That was exceptional service.
Great friendly service! All issues concerning Insurance are handled quickly! I would highly recommend Joyce to anyone!
Your professionalism and your customer service.
We recently added a newly permitted driver to our policy and your agent found us a lower rate! Wow!
Great communication a terrific rates
Joy has been a great help with our policies
Quick , knowledgeable , through. spent time with me making sure I understood answers to my questions.
I am very satisfied with the professional service you provide. I have had nothing but excellent service since I have been with Joyce insurance. Well done.
addressed my needs in a timely, courteous fashion.
The location of your office in Old Forge is very convenient, and your employees are very helpful.
You always help me with all my questions and you always find me a good company for my insurances.
The time you take to explain what you need. You are not just a policy number.
Joyce provided excellent customer service. They were able to reply to my emails within minutes and provided me answers to all my questions to help me make the best decision. Also, they made sure to ensure I got the best plan financially that meets all my criterias.
Great, knowledgeable, dedicated to finding the right product. Priced right according to product. Helpful and friendly
Your insurance agent Peggy is always a big help when it comes to getting the best price.
I’m very happy with your service.
Taking time to answers our questions
Fast response tocoverage and pricing questions.
I consider Chuck Peterman a friend of mine, even though I only know him from years of handling my insurance needs. He is always there to help with my insurance needs and will gladly check each year to look for companies who provide the same insurance at a lower cost!
You always contact me months before my boat insurance is due. When I call to renew, it' s plain & simple!
It's a pleasure to work with AJ DeLucca. He always takes care of any questions or concerns that I have. He takes time to always answer my calls day or night. He is a true asset to your company. I look to JIG & AJ to take care of all my insurance needs in the future.
The representatives are very helpful & pleasant & makes one feel like family !!!!
Michelle Avisato is the best agent we have ever worked with.No matter how busy, She always make time for us.
Peggy is absolutely wonderful! She helped me to get exactly what I want and what I need and she explained everything in a way that is easy to understand for someone who doesn’t understand most insurance terminology. This is VERY important (especially for young adults).
Always finding time to help me with my needs even when there is no time to give. Thanks for always being there.
Rose is always knowledgeable and pleasant and helpful.
Over 59 years of excellent service
I recently purchased my first home & my Joyce Insurance agent was extremely kind & helpful assisting me in navigating the process.
Excellent customer service and localized support... a pleasure having a professional like Michele Petrini-Avvisato field any concerns regarding home/vehicle insurance. Rusty Fender/Dale D. Mikolaczyk, PE Satellite/Spacecraft Orbital Engineering FOX News/FOX Sports/FOX Television Network New York Operations
Very easy to deal with and extremely knowledgeable.
Great customer service.
Your client interaction is excellent. The product selection which you were able to offer allowed me to achieve considerable savings while upgrading my coverage's. Ms. Sarah Hall went above an beyond normal or standard protocol and her knowledge and personal concern were outstanding.
Our rep is ALWAYS available via email or phone if needed for any questions or concerns. I love that I can access all our information online (ie. print insurance cards, pay online, access policy for any reason.)
Friendly always there if you have questions
Undoubtedly the quickest response time for an insurance agent I've ever experienced.
I am glad to have a well known and reliable insurance company to go to when I need help I will recommend your company to anybody looking for insurance.
Your personalized attention
Excellent service and great people
Everyone I have talked to is very nice and helpful.
Everyone I have ever encountered at Joyce’s Insurance Group has been extremely helpful. Their correspondence with email is quick and personal. I am pleased with the service, otherwise I would look elsewhere for assistance with my insurance needs.
Your fast response to our water damaged kitchen floor thanks so much. Would recommend your company to friends and family !!
The service I have received has been very good. Thank you.
You got us better insurance at a better price. It's what everyone wants.
Staff is knowledgeable and helpful. Plus, they are available. I don’t get stuck in an automated voice answering system!
U did everything right for us. Thank u. Very much.
Las atenciones y la asesoria!!!
Michele was so easy to work with, super friendly/ easy to talk with, and prompt. I’m very pleased with our new insurance.
Lynn Berkhimer responds quickly to all requests and gave us choices for our coverage. I feel she did her best to get us the best price and coverage.
My agent Michele Avvisato was so helpful and so quick with getting back to me. She is awesome and I would recommend Joyce insurance to anyone.
Unedited customer reviews submitted via Rocket Referrals.